In real estate, time is money
Managing communications across buyers, sellers, solicitors, and surveyors leaves little room for the work that actually matters. For Knight Frank, inbox volume was quietly competing with everything that drives the business forward.
A tool that works the way Knight Frank does
Knight Frank didn't need another platform to learn. They needed something that would slot in from day one—and that's exactly what Fyxer delivered.
With a 20-minute setup and minimal training, the team was productive immediately. From there, the impact spread naturally across the business:
- Better preparation for conversations, and faster follow up on agreed actions
- Easier meeting scheduling, reducing back and forth
- Less reliance on memory or fragmented notes, helps capture the full picture
- Freeing up admin time, enabling faster, more informed decisions
- Supporting ability for deeper client relationships and more purposeful conversations
As one agent emphatically put it: "Please don't get rid of it—the best investment in years."
Where the hours go
On average, 3.45 hours saved per person per week. For 13% of the team, that's one to two hours back every single day. Here's what they're doing with it:
Admin & compliance
Deep focus work
Client meetings
Knight Frank is just getting started
Those hours are compounding across a global team. As Knight Frank extends Fyxer into new divisions and emerging markets, the gap between them and slower-moving competitors keeps growing. In an industry where the sharpest, most responsive firm wins, that edge matters.
